ITIL (formerly known as the Information Technology Infrastructure Library) first codified the best practices for ITSM in 1989, transforming IT service from a reactive to a proactive function that aligned with the needs of the entire business. Over time, however, scalability problems emerged as businesses significantly expanded computer infrastructure, giving rise to a formalized service desk - or “help desk” model - in the early 1980s. In the early days of computers, employees relied on the company IT department for help whenever a computer issue arose. ITSM focuses on understanding end users’ expectations and improving the quality of both IT services and their delivery. If you have questions or would like to use Splunk to collect and analyze data for your work, please submit a Help ticket.ITSM, which stands for IT service management, is a strategy for delivering IT services and support to an organization, its employees, customers and business partners. You can learn more about Splunk by visiting the Centralized Logging website. If you are interested in attending training to learn more about the NextGen Splunk environment, send email to Sreenivas Konduru and ask to be added to the Splunk users email list, where future training opportunities will be announced.
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